Privacy policy

Intro

We are In The Loupe (UK) Limited. We are committed to protecting and respecting your privacy.

About this policy

This privacy policy relates to your usage of our website, www.loupe-uk.com, and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy is split into the following sections:
1. Your data - what data we collect from you, with an explanation of how, why and with whom we may share it (we do not share any personally identifiable data with third parties without your specific consent)
2. How long we hold your data for
3. Transfer of data outside of the European Economic Area
4. Your rights in respect of your data
5. Who we are

Your agreement

By visiting www.loupe-uk.com, using our site or signing up to our email list, you are accepting and consenting to the practices described in this policy.

Please do not use our site or sign up to our email list if you do not agree to the terms of this policy (together with our terms of use and any other documents referred to in it).

Your data - what, how, why and who

We collect data that enables us to provide benefits and services to our customers, to better understand our products to improve these and the benefits and services we provide.

We do not share any personally identifiable data with third parties without your specific consent.

We may, however, aggregate our customers’ data and provide this analysis to our group companies and our partners. For example, we may look at how many members we have in different age brackets and their rough geographic spread.

We only collect and process data where we either have your consent, where it is necessary for the performance of a contract between us (e.g. fulfilment of your membership or completion of a booking with us),where we need to process your data for compliance with a legal obligation, where the processing is necessary to protect the interest(s) of individuals or where we have a legitimate interest in processing the data where to do so is both necessary for us and to would not impact upon your interests or fundamental rights.

Name

How? We collect this using our email sign-up form.
Why? This allows us to identify you and to personalise emails that we may send to you and your visits to our website.
Who? We don't share this with anybody other than we may share this information with our group companies in the performance of our services to you, as these may not all be conducted by our legal entity.

Email address

How? We collect this from our sign-in form when joining our email list.
Why? This enables us to communicate with you about Loupe. By providing your email address you are agreeing for us to contact you to keep you informed of our products and services.
Who? We don't share this with any third parties, unless you consent. We may share this     information with our group companies in the performance of our services to you, as these may not all be conducted by our legal entity.

Email and website analytics

How? We collect this information through emails and website usage.
Why? This enables us to understand what you are clicking on in our emails so that we can tailor our content to make it more relevant to you.
Who? We won't share this with anybody unless you consent. We may share this information with our group companies in the performance of our services to you, as these may not all be conducted by our legal entity.

How long do we hold your data for?

The length of time that we hold your data will depend on the type of data. We will not hold your personally identifiable data longer than is necessary and we will delete your data on request. The only exception to this is in accordance with our legal obligations and responsibilities.

Your personal data will be held and used by us (as set out above) for so long as you are signed up to Loupe emails. If you wish to unsubscribe entirely:

We will retain your contact details for as long as we are required by law or to deal with any possible disputes; and to allow you to re-subscribe should you require, we will generally only delete your other personal data after 3 months of termination.

You may request the deletion of your data immediately on termination should you wish - please contact us at enquiries@loupe-uk.com or by writing to us at the address below at the time to request this.

We will retain certain of your data as part of aggregated data sets or forming part of analysis of our platform after you cease to sign up to Loupe. You will not be personally identifiable from this data.

Transfer of data outside of the European Economic Area (EEA)

We do not ordinarily transfer your data outside of the EEA.

The only exception to this is that our servers, or those of our website or mobile application hosts, services and developers, or those of those with whom we share your data, may be located outside of the EEA.

Where any such arrangements are in place, we have in place with our server, website, mobile application or third parties binding agreements in place requiring them to comply with the requirements of the GDPR and, in particular, maintain your data securely and comply with any requests that you may make in respect of it.

What rights do you have in respect of your data?
a) Amending your consents
When you sign up to our email list, you were, or will be, asked to give your consent regarding communications from us, data sharing with third parties and how your data is processed.

You may change these consents at any time (whether to grant or revoke consents) by contacting us at enquiries@loupe-uk.com or writing to us at the address below.

b) Requesting access to, correction or deletion of your dataYou may request a copy of the personal information we hold about you and to have any inaccuracies corrected or have the records deleted at any time by contacting us at enquiries@loupe-uk.com or writing to us at the address below.

We only charge for any such requests if we reasonably believe a request to be manifestly unfounded or excessive, including if it is repetitive or requests are made for further copies of the same information. Any fee will be based on the administrative cost of providing the information.Please send requests to enquiries@loupe-uk.com.

c) Requesting transfer of your data to another personYou may request a copy of your data for transfer to another person at any time by contacting us at enquiries@loupe-uk.com or writing to us at the address below.

d) ComplaintsWe understand that, despite our best efforts, sometimes our initial efforts may not be entirely satisfactory. If this happens, we would hope that this is merely a technical issue or an administrative oversight (we are only human). If this is the case, we want to correct this and ensure that you are entirely satisfied.

Please therefore let us know as soon as possible using the contact details below and we will use our best efforts to remedy any issues as soon as possible.

If you do not feel that we have been able to rectify any problems to your reasonable satisfaction following an initial conversation with us, please let us know and we will elevate any problems to our senior management team.

If you still remain unsatisfied with how we have handled this, you have the right to complain to the Information Commissioner's Office. Please see www.ico.org.uk for further details.
Who we are
In The Loupe (UK) Limited, a company registered in England with company number 09764412. Our registered office is at 120 Old Broad Street, London, England, EC2N 1AR.

You can contact us:
by email: enquiries@loupe-uk.com
by telephone: 020 3868 4999
by mail: Enquiries, Loupe, Second Floor, 120 Old Broad Street, London EC2N 1AR

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation, the data controller is In The Loupe (UK) Limited. In The Loupe (UK) Limited is registered as a data controller with the Information Commissioner's Office with registration number ZA233889. Details of our notification to the data protection regulator may be found in the Information Commissioner's Office Public Register of Data Controllers at www.ico.org.uk